Damaged & incorrect items

Opened beauty, skincare, fragrance and hygiene-sensitive items are not returnable for change-of-mind.

We do not offer a fixed 7-day (or any open) return window for unused beauty products at this time.

Damaged, defective, or incorrect deliveries are reviewed case by case under the Consumer Protection Act 2075 (2018) of Nepal.

Report damaged, missing or incorrect items promptly with the order number, photos and delivery details.

GLAMO NEPAL will review the issue and guide you on replacement or refund options when appropriate.

Approved refunds for Khalti and eSewa follow the payment provider's processing timeline.

COD cases may require manual verification before a refund is completed.

Refunds are processed to the original payment method only, in compliance with Nepal Rastra Bank regulations.

Opened products, hygiene-compromised products, and items without original seals are not accepted for return.

Change-of-mind returns are not offered while our return logistics are paused.

Contact our support team with your order number and a clear description of the issue.

Once reviewed, we will provide next steps for replacement or refund when applicable.

For support, contact +977 9818212188 or @glamo_nepal at https://www.instagram.com/glamo_nepal/.